Calling is a good choice if you have several questions you would like to get answered all at once. Keep in mind that I cannot provide any therapy until you have read and agreed to our informed consent forms. My regular administrative hours (for answering the phone) are 9am to 6pm Monday through Friday. During regular business hours I might be with a client. When contacting me outside regular hours, or if I happen to be busy and unable to answer the phone when you call, please leave your name, number and the best time to reach you. I will return your call as soon as possible (usually within 4 hours).
All correspondence is held in strict confidence.
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Matt is available Tuesday, Wednesday, and Thursday from 1pm to 8:30pm. Appointments are also available on Saturdays for those who want at least a 2-session appointment (100 minutes).
Counseling is available by appointment only (walk-in appointments are not available). Clients using a prepaid plan will have priority scheduling. Appointments are given on a first-come-first-serve basis, but I will make an effort to see clients in crisis as soon as possible. Most of the time you will be able to schedule an initial appointment within 2 weeks.
To maintain an active status and keep scheduling privileges, expect to keep a regular appointment (at least every other week). Clients who keep their appointments and schedule more frequently are given the highest scheduling priority.
New Reflections does not offer emergency services and does not maintain 24/7 appointment availability or guarantee you will be able to speak to someone when you call. New Reflections helps people who are suicidal or in crisis only during a regularly scheduled appointment. If you are experiencing a mental health emergency call 911 or go to your hospital's emergency room.
Sessions are 50 minutes. Before your first session please complete the initial paperwork using the link in your confirmation email. Or, you can request a printed copy and plan to arrive 30 minutes early to start the paperwork. This paperwork is important because it contains detailed questions about the reasons you are seeking counseling. Filling it out ahead of time will save time during your session.
Starting with your first session, I will go through a fairly structured interview. Completing this initial diagnostic assessment usually takes one or two sessions depending on how many people are involved and the complexity of the situation presented. After the assessment, we work together to develop a specific plan for treatment. This plan can be as detailed or general as needed to accomplish your goals. For most of our clients, a formal written plan is not needed; instead, you and I will communicate about treatment options as needed.
Clients seeking marriage or family counseling may want to schedule more than one session for the initial appointment to ensure there is enough time for all involved to share (50 minutes can go by especially quickly with more than one person involved).
Read about standard rates, prepaid rates, cancellation policy, and using HSA accounts.
Please review our health policy about not smoking and procedures for elevated health risks.