The following are the financial terms by which New Reflections Counseling, Inc. (NRC) agrees to provide services. Payment can be made by cash (exact change), check ($30 NSF charge), or credit/debit card ($4 fee per session). One session is 50 minutes.
Effective therapy is not just about the time we spend together; it is about the consistency of the work. To encourage the frequency that leads to the best clinical outcomes, I offer a tiered structure that rewards commitment to the process.
Payment in full is due by the end of each session. For online or phone services, payment is expected before service is provided until the client establishes a favorable payment history. Client contact information, scheduling and payment history might be released to NRC's designated collection agent when payment becomes thirty (30) days overdue, at which time you will be responsible for an additional $40 collection fee. Before this happens, NRC will contact you at least once. Further appointments might not be scheduled until the balance is paid in full. Counseling might be terminated for failure to pay.
Appointments are reserved specifically for you. As a courtesy to your counselor and others who might want your appointment time, let your counselor know if you are unable to keep your appointment.
If you do not notify before 10 am the business day before your appointment (i.e. Friday when your appointment is Monday), you must pay the fee for the time you scheduled.
Cancellations are not valid until your counselor confirms receipt of your notification (usually by email or phone). Exceptions are limited to an act of God concerning you, your spouse, or your children (illness, death, car accident, severe weather emergency). Difficulties related to work or obtaining a baby-sitter do not count as acts of God. Exceptions are rare and are granted at the sole discretion of the counselor. Schedule your appointment when responsibilities (work, children, etc.) will not interfere. If you miss your appointment without notification or develop a pattern of canceling you may be asked to pre-pay future sessions or service may not be provided.
Clients are welcome to use their HSA or FSA to pay for counseling as a medical expense. NRC's Merchant Category Code (MCC) is 7277 Debt, Marriage, Personal-Counseling Service. To directly use your debit card your bank must accept this MCC. Otherwise, you can pay with personal funds and seek reimbursement. Upon your request, NRC will provide a receipt once a month with date of service, CPT code, amount paid, and NPI numbers. NRC does not participate in any insurance claims process.
Clients who pay directly for their counseling gain the following benefits:
Fees are subject to increase on a yearly basis. NRC will give active clients at least three (3) months’ notice of any increase.