New Client Questions and Appointments
Our counselors answer our phone lines. During regular business hours they might be with a client. If you are ready to schedule an appointment or have a specific question, our Online Contact Form is the most efficient. Filling out an online contact registers you in our system.
If you have a quick question, you can use our Short Form (also easier for mobile phone access).
Calling is always an option too, especially if you have several questions you’d like to get answered all at once. Keep in mind that we cannot provide any therapy until you’ve read and agreed to our informed consent forms. Call 937-396-7077 and select 1 to speak with a counselor about becoming a new client. One of our counselors will answer your questions and direct you to the counselor who best matches your needs. You can also request that we call you at your convenience.
Our regular administrative hours (for answering the phone) are 9am to 6pm Monday through Friday. When contacting us outside of regular hours, or if we happen to be busy and unable to answer the phone when you call, please leave your name, number and the best time to reach you. We will return your call as soon as possible (usually within 4 hours). Appointments are given on a first-come-first-serve basis, but we will make an effort to see clients in crisis as soon as possible.
All correspondence is held in strict confidence.
Want to know even more? Sign up for an email course to learn more about NRC.
Our Counselors schedule their own appointments. If you are already a client of NRC, please contact your counselor for everything (questions, rescheduling an appointment, making a payment, etc). You can reach your counselor by calling the number on their business card or by calling 937-396-7077 or 877-404-4707 and entering their extension number.
Your First Appointment
Sessions are 50 minutes in length. Before your first session please complete the initial paperwork using the quick start link in your confirmation email. Or, you can request a printed copy and plan to arrive 30 minutes early to start the paperwork. This paperwork is important because it contains detailed questions about the reasons you are seeking counseling. Filling it out ahead of time will save time during your session.
Starting with your first session, your counselor will go through a fairly structured interview. Completing this initial diagnostic assessment usually takes one or two sessions depending on how many people are involved and the complexity of the situation presented. After the assessment, you have the option to work with your counselor to develop a specific plan for treatment. This plan can be as detailed or general as needed to accomplish your goals. For most of our clients, a formal written plan is not needed; instead, your counselor will communicate treatment direction during your session.
Clients seeking marriage or family counseling may want to schedule more than one session for the initial appointment to ensure there is enough time for all involved to share (50 minutes can go by especially quickly with more than one person involved).
Smoking and Tobacco Usage
We appreciate your cooperation with our health policy. For your protection and the protection of other clients like you, including those who may be allergic or have asthma, please do not use tobacco products. Smoking is not allowed in hallways or outside near the entrances to the building. Please do not smoke immediately before attending your appointment. Thank you so much!